Returns & Exchanges

1. Return Window

You may request a return within 30 days after delivery. Return requests submitted after 30 days may not be accepted.

2. Return Conditions

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unworn, unwashed, and in its original condition
• All original tags, labels, and packaging should be included where applicable
• The item must be free from perfume, makeup, deodorant marks, stains, pet hair, or signs of wear
• You must contact us before sending any item back

3. Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return, including:

• Items marked as final sale or clearance
• Gift cards
• Intimate apparel, underwear, bodysuits, or swimwear where applicable
• Items that have been worn, washed, altered, damaged, or used
• Items returned without prior authorization

4. How to Request a Return

To request a return, please contact us by email before sending any item back. Please include:

• Your order number
• The email address used for your order
• The item you wish to return
• The reason for your return request
• Clear photos if the item is damaged, defective, or incorrect

Once your request has been reviewed, we will provide return instructions if your return is approved.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a wrong item, damaged item, or defective item. Original shipping fees are non-refundable unless required by law or caused by our mistake.

6. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement after it has been processed. Processing time may vary depending on your bank or payment provider.

7. Exchanges

If you need a different size, color, or style, please contact us first. Exchanges are subject to product availability. In some cases, the fastest option may be to return the original item and place a new order.

8. Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Our support team will review the issue and help arrange a suitable solution.

9. Refused or Unclaimed Packages

If a package is refused, unclaimed, returned due to an incorrect address, or returned because customs duties or local charges were not paid, any return shipping costs, customs fees, or related charges may be deducted from the refund where applicable.

Contact Information

For return or exchange requests, please contact our customer support team:

Store Name: NOYRAC

Brand: Merqorin

Website: merqorin.shop

Email: natalie2003@merqorin.shop

Store Address: 8 PYM CLOSE, NORWICH, UNITED KINGDOM, NR7 0QP, Norwich, NR7 0QP, United Kingdom